Below are answers to our most frequently asked questions. If you can’t find the answer you are looking for, you can contact us by phone on 1-855-925-9900 or email: customer.care@aspenclean.com

Frequently asked questions

How is AspenClean different from other cleaning services?

We use only 100% all natural cleaners made from ingredients you can pronounce such as vinegar, organic essential oils and simple soaps. Our products combined with trained and motivated teams are able to lift dirt and germs without any toxic or harmful chemicals. Learn more about the natural AspenClean Way here. Read more about the AspenClean difference in Why Choose AspenClean Services.

How much will a natural cleaning cost?

To get a real time estimate simply enter your postal code online and fill out a few details of your home to receive a customized quotation for a cleaning service. We charge for the exact time teams spend in your home so the actual cost might vary from the estimated price. If there is a discrepancy between the estimated time and actual time needed, AspenClean will immediately contact you to discuss how to proceed.

Who supplies the cleaning products?

All AspenClean teams arrive at your home fully equipped to green clean your home. Each morning we provide our teams with eco friendly, natural cleaning products and state-of-the-art vacuums to ensure your space always sparkles the AspenClean Way.

How do you charge?

Rates vary based on day of the week, length of service and type of cleaning you require. To learn more visit our pricing information page.

Where can I book your eco-friendly cleaning?

AspenClean provides cleaning service Vancouver,  the North Shore, Burnaby, New Westminster, Furry Creek, Lions Bay, Bowen Island, Downtown Cleaning Service Calgary, North Calgary, NE Calgary, East Calgary, SE Calgary, South Calgary, SW Calgary, West Calgary, NW Calgary, and the Cleaning Service Toronto Area! See more info re our cleaning service locations. Contact us by phone at 1-855-925-9900 or book your appointment online.

How dependable are AspenClean Staff?

Not only are AspenClean teams dependable, trustworthy and professional every member is bonded, insured, and thoroughly trained. They enjoy great working conditions, share the AspenClean value of superior customer service and take pleasure in a job well done.

Can the same AspenClean team clean my house each time?

We'll do our best to ensure the same team returns to your home each time. Plus, the more familiar an AspenClean team is with your home, the more they can make it sparkle and shine. To request your favorite team please contact us by phone on 1-855-925-9900 or email.

How often can you clean my home?

As often as you like! Natural cleaning appointments can be one-time or according to a schedule to suit your requirements. Get the most value from our natural cleaning service by booking regular scheduled cleans at a discounted rate. The most popular cleaning frequencies are weekly, bi-weekly and monthly appointments.

Can I request specific items to be cleaned?

Yes! Simply contact us by phone on 1-855-925-9900 or book online and include your items in the Special Requests Picklist.

Do you offer a guarantee with your services?

We absolutely guarantee your 100% satisfaction and promise your home will be sparkling clean and fresh. If you are not 100% satisfied, please contact AspenClean within 24 hours of your service and we will re-clean your home at no extra charge.

Are your products safe for use around animals?

Yes they are! All of our products are 100% natural and pet safe, therefore they contain no toxic ingredients and are safe for use around pets. You can read more about the certifications and ingredients in our natural cleaning products here.  If you have more questions re AspenClean products you can find the answers here

Can I book a move in or move out cleaning service?

AspenClean provides move in and move out cleaning service in Vancouver, Calgary and Toronto. We bring all our supplies and equipment with us and follow a move in cleaning checklist or move out cleaning checklist

Are your cleaners bonded?

Yes, AspenClean cleaners are bonded and insured. They are well trained and follow procedures that have been developed over the last 19 years. You can learn more why it's important to use bonded cleaning company in our articles.