General
What stands behind AspenClean?
Read more about AspenClean
Can I find AspenClean products in stores?
Yes! Our products are available in the selected stores throughout Canada.
Check out our store locator to find the store near you.
As of now, our products are unfortunately not available on a retail level to our US customers.
Shipping and returns
Where do we ship?
Our products can be shipped to every state in the US as well as all across Canada.
AspenClean products are also available in selected retail stores throughout Canada.
Check our store locator for more information.
If you are located in Vancouver, Calgary or Toronto, you can also pick up products at our local office. Please contact us for more information.
How do I qualify for free shipping?
Shipping is automatically free for all orders over $70 (including discounts).
Can I return AspenClean products?
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a full refund to your original payment source. Please note that we only accept returns of items purchased directly from our website and returned products must be in unused, unopened, and resellable condition. The return shipping costs are at your own expense.
You can return your items via mail or in-person drop-off at one of our offices located in Calgary, Vancouver, or Toronto. Make sure to include your name, order number, the items you’re returning, and the reason for the return in the package.
Please contact us for more information.
My order
Can I make changes to my order before it ships?
Contact us with your order number and the changes you wish to make, and we will try our best to accommodate your request.
Can’t log into your account?
If you are experiencing problems logging into your account, try to reset your password.
Contact us if the issues persist.
How do I apply my discount code?
Your discount code can be applied at the checkout.
Please note, you can only use one discount code at a time. The discount codes cannot be used in combination with other offers, discounts, or promotions unless explicitly stated otherwise.
How can I check the status of my order?
After your order is shipped, you will receive an email with a shipping confirmation and tracking number. Follow this tracking number for the latest delivery updates.
I need to change the delivery address, but my order has been shipped. What now?
Please be advised that once your order has been shipped, we are unable to make any modifications to it. We recommend contacting the courier directly to request any changes or updates to your delivery address. The courier will be best equipped to assist you with any shipping-related inquiries or concerns you may have.
Subscriptions
What is the AspenClean subscription program?
The AspenClean subscription program allows you to save with every purchase while ensuring that you never run out of your favorite cleaning products.
What are the benefits of subscribing to AspenClean?
By subscribing to AspenClean, you are saving money on every purchase and being sure that you never run out of your favorite cleaning products. Plus, you'll enjoy the convenience of automatic deliveries right to your door.
How does the subscription program work?
To set up the subscription, make sure you are logged in to your account. Then choose your preferred products and set up the details, such as quantity and delivery frequency. Once you proceed with the purchase, you’re subscribed. How to manage your AspenClean subscription
Can I change or cancel my subscription?
Yes, you can easily modify your subscription at any time by logging in to your account. You can change your product selection, delivery frequency, or cancel your subscription altogether.
I have a discount code. How can I apply it to my subscription products?
Sign in to your account, click on Manage Subscriptions, click on any of your subscription products, click on the button apply discount, insert the code and you are all set for more savings.
Is it possible to order a one-time product when I am on subscription?
Absolutely. You can order a one- time product even when you are on subscription. You can easily add a one-time product to your next regular delivery. Make sure to do so when you are signed in to your account and manage your subscription. Adding a product will give you the option to choose either one time product or a subscription product.
Rewards program
What is an AspenClean rewards program?
With AspenClean rewards program, you are collecting points with every purchase you make. You can get additional points by following our social media, providing the reviews or referring a friend. Remember, your points are redeemable for attractive discounts on future purchases.
Learn more about the rewards program
Where can I see how many points I have?
You can check your points balance by logging in to your account. Click on Access my Rewards button. There you can access the complete information about your points balance and eligible discounts for your future purchases.
How do I redeem my points?
To redeem your points for discounts, log in to your AspenClean account and click on the "Access My Rewards" section. On the rewards page, select the number of points you wish to redeem for the discount and enjoy the savings.
AspenClean products
What certifications do your products have?
What certifications do your products have?
At AspenClean, we take pride in our collection of certifications and awards, which serve as a testament to our exceptional standards of health, sustainability, and effectiveness.
Are your products vegan?
We are proud to offer a 100% vegan product line. All of our products are made with 100% plant and mineral-derived ingredients, ensuring that they are both effective and cruelty-free. You can feel confident using our products knowing that they are ethically and sustainably sourced, and that they contain no animal-derived ingredients.
My skin is very sensitive - are your products hypoallergenic?
Most of our products are specifically designed to be gentle and safe for those with allergies and sensitivities. We understand the importance of using non-irritating and hypoallergenic ingredients, which is why we disclose all of them for every product. You can read our reviews to see what our customers are saying about it.
Do you disclose all your ingredients?
At AspenClean, we are committed to providing complete ingredient transparency. We believe our customers have the right to know exactly what goes into the products they use, which is why we always list every ingredient on our website. When you shop with AspenClean, you can trust that you're making an informed decision about the products you choose.
Learn more about AspenClean ingredients
Where are your products made?
All of our products are made in Canada and the US, except our microfiber cloths.
Our microfiber cloths are made in Korea.
Please see the full list of AspenClean products for the ingredient and manufacturing details.
Are your products effective?
Yes, our products are highly effective. This is proven on a daily basis by our exceptional cleaning teams delivering an award-winning professional cleaning service, and many happy customers using our products.